Start with the Help Center
Before reaching out to us, we recommend visiting our Help Center, where you’ll find useful troubleshooting guides, step-by-step instructions, and tips for common issues.
All sites can access our Help Center articles through the Franchise Hub. If your site has Levels, you can also access them directly in your Front Desk application via the Support Bubble.
Contacting Support
If your site has Levels, the best way to reach us is via the Support Bubble available in your Front Desk Application. You can read more about the Support Bubble here. The support bubble uses your reception contact, so make sure that you have a reception contact set up in the Franchise Hub.
If your site don't have Levels yet, send your request in to [email protected].
We aim to respond as quickly as possible during our support hours.
Help Us Help You — What to Include in Your Message
To ensure we can assist you quickly and effectively, please include the following in your message:
Your site name/location
Which cell or area the issue concerns
A clear description of the problem
Photos or videos documenting the issue
If the problem is inside a cell, please include a photo of the inside of the cabinet (this helps us troubleshoot hardware issues faster)
The more details you can provide, the better and quicker we can assist you!
Support Hours
Our team is available during regular business hours. For urgent issues outside these hours, we are gradually expanding our on-call support — more info on this will be shared soon.
Monday to Friday, 8:00 AM – 4:00 PM (CET / Stockholm time)
If you ever feel stuck or unsure about how to proceed, don’t worry — we’re just one message away. Thank you for helping us improve the experience for you and your guests!