Start with the Help Center
Before reaching out to us, we recommend visiting our Help Center, where you’ll find useful troubleshooting guides, step-by-step instructions, and tips for common issues.
Currently, the Help Center is available through the Franchise Hub, and will soon be integrated directly into the Front Desk application as well.
Contacting Support
If you need further assistance, the best way to reach our support team is via email:
We aim to respond as quickly as possible during our support hours. In the near future, we’ll also be introducing a live chat feature directly in both the Front Desk application and the Franchise Hub, making it even easier to get in touch with us. For now, email is the way to go.
Help Us Help You — What to Include in Your Message
To ensure we can assist you quickly and effectively, please include the following in your message:
Your site name/location
Which cell or area the issue concerns
A clear description of the problem
Photos or videos documenting the issue
If the problem is inside a cell, please include a photo of the inside of the cabinet (this helps us troubleshoot hardware issues faster)
The more details you can provide, the better and quicker we can assist you!
Support Hours
Our team is available during regular business hours. For urgent issues outside these hours, we are gradually expanding our on-call support — more info on this will be shared soon.
Monday to Friday, 8:30 AM – 4:30 PM (CET / Stockholm time)
If you ever feel stuck or unsure about how to proceed, don’t worry — we’re just one message away. Thank you for helping us improve the experience for you and your guests!